Last updated: October 2026
These terms explain how a place at Roots and Wings Community Preschool works: sessions, fees, collection, illness and what we ask of families. They apply to every child who has a place with us. When you register your child, you're agreeing to them, so please read them alongside our policies. If anything isn't clear, just ask us.
About us
Roots and Wings Community Preschool is an independent community preschool for children aged two to four, run as a charity by a board of trustees. We're based on Duncan Street, Calne SN11 9BX. We share a site with St Edmund's Catholic Primary School but are not part of, or affiliated with, the school.
Registering and keeping your details up to date
- Every child needs a completed Registration Form before they start. It records who your child lives with, who has parental responsibility, emergency contacts, who may collect your child, and any health, allergy or dietary needs.
- Please tell us straight away if any of these details change, especially phone numbers, collection arrangements, medication or allergies.
- Before your child starts, we'll arrange a home visit (or a visit at Preschool if you'd prefer) and agree a settling-in plan led by your child. See our Home Visit Policy.
Sessions and opening times
- We're open term-time only, Monday to Friday. Our term dates and training days are published on this website.
- Morning sessions run from 9:00am to 12:00pm and afternoon sessions from 12:00pm to 3:00pm.
- From Monday to Thursday we also offer an early bird session (8:00am to 9:00am) and a twilight session (3:00pm to 4:00pm). These are privately funded only.
- Children staying for the afternoon need to bring a packed lunch, as we can't provide lunches on site.
- We close for staff training on the days listed on our term dates page, and may close in extreme weather or other emergencies. See our Extreme Weather Conditions Policy.
Funded hours
- We offer government-funded early education for eligible two-, three- and four-year-olds. We claim your child's funded hours from Wiltshire Council on your behalf.
- If you're using the working parent entitlement, please give us your eligibility code before your child's funded hours start, and reconfirm it with HMRC every three months as required. Funded hours can only be claimed while your code is valid.
- Funded hours can't be used for early bird or twilight sessions.
Fees and payment
- Privately funded hours are charged at £6.50 per hour for two-year-olds and £6.00 per hour for three-year-olds. You can add paid hours alongside funded hours or use them for your child's whole place.
- We invoice half-termly in advance. Payment is due before each half-term starts.
- Fees are reviewed quarterly. We'll let you know in advance of any change.
- Fees are charged for the sessions you've booked, including when your child is absent through illness or holidays, as staffing is arranged around booked places.
- If paying is difficult, please talk to us. We're always happy to arrange a personal payment plan.
- We also ask for a voluntary wellbeing payment of £1 per session. It pays for extras such as sensory and creative materials, baking ingredients and celebrations. It isn't compulsory.
Dropping off and collecting
- Your child will only be handed over to a parent or carer, or to an adult you've named on the Registration Form or told us about in advance. If someone we don't know is collecting, we'll need to see photo ID or be given the password you've agreed with us.
- Please collect your child on time at the end of their session. If you're delayed, call us on 01249 821 596 as soon as you can so we can reassure your child.
- Depending on circumstances, late collection may be charged at our additional staff hours. See our Late Collection or Uncollected Child Policy.
Illness and medicine
- Please keep your child at home if they're unwell. Children need to be well enough to join in with the day, including time outdoors.
- Children should stay at home for 48 hours after the last episode of sickness or diarrhoea, and for 24 hours after a temperature or after needing Calpol or similar medicine.
- If your child becomes unwell at Preschool, we'll ask you to collect them, ideally within 20 minutes.
- We can only give prescribed medicine, and only with a signed Medication Form.
Full details are in our Managing Illness and Sickness Policy and Medicine Policy.
Allergies, sun care and what to bring
- Please tell us about any allergy before your child starts, and help us keep Preschool safe by avoiding known allergens in lunchboxes. See our Allergy Policy.
- We play outside every day. Please send your child in clothes suitable for the weather and, in sunny weather, with a named sunhat and named suncream. See our Suncare Policy.
Photos and your child's learning journal
We take photos and videos of children only on Preschool devices, to record their learning and development. We ask for your written permission on the Registration Form, and you can change your mind at any time. Your child's learning journal is shared with you through Tapestry. Please don't post photos of other children on social media. See our Use of Mobile Phones and Cameras Policy and Social Networking Policy.
Safeguarding
The safety and wellbeing of every child comes first. We have a legal duty to act on any safeguarding concern, which may mean sharing information with other agencies, sometimes without asking you first. See our Safeguarding Children and Child Protection Policy.
Concerns and complaints
If you're unhappy about anything, please talk to your child's keyperson or a member of the Management Team. Our Complaints, Concerns and Compliments Policy explains how we deal with concerns and how to contact Ofsted.
Changing sessions or leaving
- To change your child's sessions, please speak to us. We'll do our best to fit around your family, depending on availability and staffing.
- If your child is leaving, please give us at least four weeks' notice in writing (email is fine). Fees are payable for the notice period.
- We may end a place if fees remain unpaid without an agreed payment plan, or in the other circumstances set out in our policies. We'll always talk to you first.
Changes to these terms
We may update these terms from time to time, for example when funding rules change. We'll tell families about any significant change, and the latest version will always be on this page.
Contact us
Roots and Wings Community Preschool, Duncan Street, Calne SN11 9BX
Telephone: 01249 821 596
Email: manager@rootsandwingspreschool.org.uk